Terms of service

Last Updated: 2 September 2026

These Terms & Conditions govern purchases and use of the Pullix Dreams online store. By accessing our website or placing an order, you agree to these Terms & Conditions, together with the applicable product information, Refund & Return Policy, Shipping Policy, Privacy Policy, and any other policies or terms expressly applicable to your purchase.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. About Pullix Dreams

The online store is operated by:

Pullix Dreams Toys & Games Trading FZCO
Trade Licence Authority: International Free Zone Authority (IFZA), Dubai, UAE
Registered Address: Al Garhoud, Belselah Building, 302B-23
Email: management@pullixdreams.onmicrosoft.com
Phone: +971 50 251 0745

2. Products and Product Information

Pullix Dreams sells trading cards, trading card products, collectibles, toys, games, and related products.

Product listings may specify, where applicable, the product description, images, language, edition, region, configuration, quantity, availability status, and condition.

Products may be sold as new, sealed, opened, used, refurbished, or in another expressly stated condition. The applicable condition will be stated in the relevant product listing.

Customers are responsible for reviewing the product description, specifications, availability status, condition, and other relevant information before placing an order.

Product images are provided for identification and illustration. Minor differences in packaging, artwork, printing, manufacturer presentation, or other non-material visual details do not constitute a defect where the product otherwise corresponds to the advertised product.

3. Randomized Trading Card Products

Certain trading card products contain randomized contents.

Unless expressly stated in the relevant product listing, Pullix Dreams does not guarantee any particular card, character, rarity, pull, combination of cards, or monetary value.

Not receiving a particular desired card, rarity, character, or other randomized content does not, by itself, constitute a defect or non-conformity.

For sealed randomized products, the contents are determined by the applicable manufacturer or product configuration and are not selected or guaranteed by Pullix Dreams unless expressly stated in the product listing.

4. Prices and Pricing Errors

All prices are displayed in AED unless otherwise stated.

Pullix Dreams takes reasonable care to ensure that prices and product information are accurate.

If an obvious pricing, technical, stock, or information error affects an order, Pullix Dreams may contact the customer to correct the error or cancel the affected order where appropriate.

If an order is cancelled after payment, any amount legally due to the customer will be refunded.

5. Orders and Payment

Customers are required to provide accurate and complete information when placing an order, including the information necessary to process payment and deliver the order.

Payment is required before an order is processed.

Submitting an order constitutes an offer or request to purchase the selected products. An order is accepted when Pullix Dreams confirms or processes the order.

Pullix Dreams may refuse or cancel an order where there is an objective and reasonable basis to do so, including:

  • Product unavailability;

  • An obvious pricing, stock, or technical error;

  • Inability to fulfil the order;

  • Payment or transaction problems;

  • Suspected fraudulent, abusive, or unlawful activity;

  • Inaccurate or materially incomplete customer information;

  • Legal or regulatory restrictions; or

  • Other objective circumstances preventing completion of the order.

Where an order is cancelled after payment, any amount legally due to the customer will be refunded.

6. Product Availability

Products may have different availability statuses.

In Stock

Products marked as In Stock are physically available for fulfilment.

The estimated delivery time is 24–48 hours.

Available to Order

Products marked as Available to Order are not currently physically stocked and are processed after the customer places and pays for the order.

The estimated delivery time is 15–20 days.

Pre-Order / Waiting List

Products marked as Pre-Order / Waiting List are not available for immediate purchase.

Joining a waiting list does not require payment and does not constitute a purchase, reservation, or guarantee of availability.

Customers who join a waiting list will be notified when the product becomes available and may then decide whether to purchase it.

Availability and delivery estimates are estimates and may be affected by circumstances outside Pullix Dreams' reasonable control.

7. Shipping

Shipping within the UAE is governed by the applicable Shipping Policy.

Where an order contains products with different availability statuses, Pullix Dreams may fulfil and ship the order in separate shipments.

Where an order is split solely because of product availability, the customer will not be charged a second shipping fee for the additional shipment.

Applicable shipping charges, including any free-shipping threshold, will be displayed to the customer before payment is completed.

8. Returns and Refunds

Returns, refunds, replacements, and other product-related remedies are governed by the applicable Refund & Return Policy.

Pullix Dreams does not accept returns or refunds solely because a customer has changed their mind, no longer wants the product, ordered the wrong product, or is dissatisfied with randomized contents.

This does not exclude or limit any mandatory consumer rights or legal remedies available under applicable UAE law.

9. Opening, Unsealing or Altering Products

Opening, unsealing, using, altering, or tampering with a product does not create a discretionary right to return the product based solely on change of mind or dissatisfaction with the product or its contents.

For randomized trading card products, opening or unsealing the product does not constitute a defect merely because the customer did not receive a particular card, rarity, character, or other desired randomized result.

This does not affect any mandatory legal rights or remedies that may apply where a product is defective, damaged, incorrect, incomplete, or otherwise non-conforming.

10. Complaints and Product Issues

Customers should contact Pullix Dreams within 48 hours of delivery regarding apparent damage, incorrect products, missing items, or other apparent delivery or product-related issues.

Customers should provide their order number and reasonable supporting evidence where applicable.

Pullix Dreams may request additional reasonable information or evidence and may investigate a claim before determining the appropriate resolution.

The 48-hour notification period is an operational requirement for prompt reporting and investigation and does not exclude or limit mandatory rights or remedies available under applicable UAE law, including rights relating to defects or issues that may not be immediately apparent.

11. Fraud, Abuse and Unlawful Activity

Pullix Dreams may investigate suspected fraudulent, abusive, unlawful, or materially misleading activity in connection with orders, payments, returns, refunds, promotions, or use of the website.

Where reasonably necessary and permitted by law, Pullix Dreams may refuse, suspend, or cancel transactions affected by such activity.

Nothing in this section affects any mandatory consumer rights or legal remedies applicable to a legitimate transaction.

12. Intellectual Property

All website content, including trademarks, logos, text, graphics, photographs, product descriptions, designs, layouts, and other materials provided by Pullix Dreams or its licensors, is protected by applicable intellectual property laws.

You may access and use the website and its content for personal, non-commercial shopping purposes.

No website content may be reproduced, distributed, modified, copied, published, or commercially exploited without appropriate authorization, except where permitted by applicable law.

13. Website Use

Customers must use the website lawfully and must not:

  • Interfere with or disrupt the operation of the website;

  • Attempt unauthorized access to website systems or accounts;

  • Introduce malicious code, viruses, or other harmful technology;

  • Use the website for fraudulent, unlawful, or abusive purposes;

  • Attempt to circumvent website security or technical restrictions; or

  • Use website content or functionality in a manner that could materially interfere with the operation of the website or the rights of Pullix Dreams or third parties.

14. Privacy

Personal information is handled in accordance with the applicable Privacy Policy and applicable UAE data protection requirements.

By placing an order, customers acknowledge that information necessary to process payment, fulfil orders, provide customer support, and arrange delivery may be shared with relevant service providers as described in the Privacy Policy.

15. Third-Party Services and Links

The website may use or integrate with third-party platforms, payment providers, delivery providers, technology providers, analytics services, communication services, and other third-party services.

The availability or use of a third-party service may be subject to that provider's own terms and policies.

Pullix Dreams is not responsible for the independent terms, policies, content, security, or operation of third-party websites or services, except to the extent required by applicable law.

16. Changes to Products, Services and Terms

Pullix Dreams may update product information, prices, availability, website features, services, and these Terms & Conditions from time to time.

The version applicable to an order will be the version in effect at the time the order is accepted, subject to any mandatory legal requirements.

Changes to these Terms & Conditions will be published on this page with a revised "Last Updated" date.

17. Legal Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any mandatory consumer rights or legal remedies that cannot lawfully be excluded under applicable UAE law.

Where a provision of these Terms & Conditions conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Arab Emirates and, where applicable, the Emirate of Dubai, subject to any mandatory consumer protection rights and legal requirements applicable to the transaction.

Any dispute will be handled by the competent authorities or courts having jurisdiction under applicable UAE law.

19. Contact

For questions, complaints, order-related matters, or other enquiries regarding these Terms & Conditions, please contact:

Email: management@pullixdreams.onmicrosoft.com
Phone: +971 50 251 0745

Please include your order number where your enquiry relates to a specific purchase.