Shipping policy

Last Updated: 2 September 2026

Pullix Dreams currently ships within the United Arab Emirates (UAE).

1. Product Availability and Estimated Delivery

Delivery times depend on the availability status shown on the relevant product listing.

In Stock

Products marked as In Stock are physically available for fulfilment.

Estimated delivery time: 1–2 business days from the date the order is placed.

Available to Order

Products marked as Available to Order are not currently physically stocked and are processed after the customer places and pays for the order.

Estimated delivery time: 15–20 days from the date the order is placed.

2. Delivery Estimates

All delivery times are estimates and may be affected by circumstances outside Pullix Dreams' reasonable control.

Where a material delay becomes known, Pullix Dreams will communicate relevant information to the customer where reasonably practicable.

Any mandatory rights or remedies available to the customer under applicable UAE law remain unaffected.

3. Split Shipments

Where an order contains both In Stock and Available to Order products, Pullix Dreams may fulfil and ship the order in separate shipments.

The order may therefore arrive in two separate deliveries. However, the customer will only pay one applicable shipping charge for the order and will not be charged a second shipping fee solely because the order is split due to product availability.

4. Shipping Charges

Shipping charges are determined based on the total order value:

Orders below AED 250: AED 12.99 shipping fee.
Orders of AED 250 or more: Free shipping.

The applicable shipping charge will be displayed to the customer before payment is completed.

Where an order is split into separate shipments solely because of product availability, no additional shipping charge will be imposed for the additional shipment.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Pullix Dreams is not responsible for delivery delays or failed delivery resulting from inaccurate, incomplete, inaccessible, or incorrect information provided by the customer, subject to applicable law.

6. Delivery Issues

Customers should contact Pullix Dreams within 48 hours of delivery if they identify apparent damage, an incorrect product, a missing item, or another apparent delivery-related issue.

Customers should provide their order number and reasonable supporting evidence, such as photographs or video, where applicable.

Pullix Dreams may request additional reasonable information or evidence and may investigate the issue before determining the appropriate resolution.

The 48-hour notification period is an operational requirement for prompt reporting and investigation and does not exclude or limit any mandatory rights or remedies available under applicable UAE law.

7. Non-Delivery or Material Delay

If an order is not delivered or is materially delayed, Pullix Dreams will address the matter in accordance with applicable UAE law and the circumstances of the order.

Where a mandatory refund, replacement, cancellation, or other remedy applies, the applicable legal remedy will be provided.