Refund policy

Last Updated: 2 September 2026

At Pullix Dreams, we aim to provide accurate product information and a reliable shopping experience. This policy applies to purchases made through our online store and is subject to applicable UAE law.

1. Change-of-Mind Returns

We do not accept returns or refunds solely because a customer has changed their mind, no longer wants the product, ordered the wrong product, or no longer requires it.

This applies even where the product is unopened, sealed, unused, and in perfect condition.

This policy does not affect any mandatory consumer rights or remedies that may apply under applicable UAE law.

2. Eligible Claims

A return, replacement, repair, or refund may be available where required by applicable law, including where a product is:

Damaged;
Defective;
Incorrectly supplied;
Missing a material item;
Not in conformity with the product description, condition, or agreed specifications; or
Otherwise subject to a mandatory legal remedy.

Each claim will be assessed individually and may be subject to reasonable verification.

Where a product is found to be defective or otherwise subject to a mandatory remedy, Pullix Dreams will provide the applicable remedy required under UAE law.

3. Reporting an Issue

Customers should contact Pullix Dreams within 48 hours of delivery if they identify apparent damage, an incorrect product, a missing item, or another apparent issue.

Customers should provide their order number and reasonable supporting evidence, such as photographs or video, where applicable.

Pullix Dreams may request additional reasonable information or evidence and may investigate the reported issue before determining the appropriate resolution.

The 48-hour notification period is an operational requirement intended to allow prompt reporting and investigation. It does not exclude or limit any mandatory rights or remedies available to the customer under applicable UAE law, including rights relating to defects or issues that may not be immediately apparent upon delivery.

4. Sealed and Randomized TCG Products

Many trading card products sold by Pullix Dreams contain randomized contents.

Unless expressly stated in the relevant product listing, Pullix Dreams does not guarantee any particular card, character, rarity, pull, combination of cards, or monetary value.

Not receiving a particular card, rarity, character, or other desired randomized content does not, by itself, constitute a defect or non-conformity.

For sealed randomized products, opening or unsealing the product does not create a right to return the product solely because the customer is dissatisfied with the randomized contents or did not receive a particular card, rarity, character, or other desired result.

Where a product has been opened, unsealed, used, altered, or otherwise tampered with, any claim will be assessed based on the nature of the issue and applicable law.

Nothing in this section excludes or limits any mandatory legal rights or remedies that may apply where a product is defective, incorrectly supplied, damaged, incomplete, or otherwise does not conform to the applicable legal or contractual requirements.

5. Product Condition

Products may be sold as new, sealed, opened, used, refurbished, or in another expressly stated condition, depending on the relevant product listing.

The applicable product condition will be clearly stated in the relevant product listing.

Customers should review the stated product condition before completing their purchase.

A product will not be considered defective solely because its condition corresponds to the condition expressly stated in the relevant product listing.

Where a product is sold as used, opened, refurbished, or in another condition different from new and sealed, any known material defects, limitations, or relevant characteristics will be disclosed in the applicable product listing where required or appropriate.

The stated condition of a product does not exclude or limit any mandatory legal rights or remedies that may apply under applicable UAE law.

6. Verification and Resolution

Where a claim is submitted, Pullix Dreams may verify the condition, conformity, quantity, and circumstances of the product before determining the appropriate resolution.

Customers may be asked to provide reasonable evidence, including photographs, videos, order information, packaging details, or other information relevant to the claim.

Where a claim is accepted, the remedy provided will be the remedy required or permitted under applicable UAE law, which may include repair, replacement, return, or refund, as applicable.

Where a refund is approved, it will normally be issued to the original payment method, subject to applicable payment-provider procedures and applicable law.

Where a product is returned or replaced, Pullix Dreams may provide the customer with the applicable return or collection instructions.