Privacy policy

Last Updated: September 2, 2026

Pullix Dreams Toys & Games Trading FZCO ("Pullix Dreams", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit, use, or make a purchase through our online store.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you:

Place an order;
Contact us regarding an order or product;
Request assistance or submit a complaint;
Subscribe to marketing communications, where available;
Otherwise interact with our website or services.

Depending on how you interact with us, this information may include:

Full name;
Email address;
Telephone number;
Billing and shipping information;
Order and transaction details;
Information you provide when contacting customer support;
Any other information you voluntarily provide to us.

Payment information may be processed directly by our third-party payment service providers. We do not normally receive or store your full payment card details.

We may also automatically collect certain technical and usage information when you use our website, such as your IP address, browser type, device information, operating system, pages visited, referring information, approximate location derived from technical information, and information about how you interact with our website.

Depending on the technologies and services enabled on our website, this information may be collected through cookies, pixels, tags, scripts, software development kits (SDKs), APIs, and similar technologies.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders;
Arrange delivery of products;
Process payments;
Communicate with you regarding your orders;
Provide customer support;
Handle complaints, returns, refunds, and product-related claims;
Prevent fraud, abuse, and unauthorized transactions;
Maintain, operate, secure, and improve our website and services;
Understand how customers use our website and products;
Measure the performance of our website, marketing, advertising, and promotional activities;
Develop and improve our products, services, content, and customer experience;
Personalize or improve website content and user experiences where applicable;
Create aggregated or otherwise appropriately processed information for analytical and business purposes;
Comply with applicable legal, regulatory, accounting, and reporting requirements;
Send marketing communications where permitted by applicable law and, where required, with your consent.

We process personal information only for legitimate and relevant purposes connected with our business and the services we provide, and in accordance with applicable law.

Information required to process and fulfil an order may be necessary for us to provide the products and services requested by the customer. Marketing communications are treated separately and are not a condition of purchasing from Pullix Dreams.

3. Sharing of Personal Information

We may share personal information with trusted third-party service providers, technology providers, business partners, and professional advisers where reasonably necessary to operate our business and provide our services.

These may include providers involved in:

Ecommerce platforms and website hosting;
Payment processing;
Shipping and delivery;
Customer support and communication;
Website analytics and performance measurement;
Advertising, marketing, campaign management, and attribution;
Social media and digital marketing platforms;
Fraud prevention and security;
Information technology and cloud services;
Website functionality, personalization, and optimization;
Data management and business administration;
Professional, legal, accounting, and financial services.

We may also disclose personal information to government authorities, regulators, courts, law enforcement agencies, or other parties where required or permitted by applicable law.

We do not sell your personal information as part of our ordinary business operations.

Third-party service providers may process information on our behalf or independently in accordance with their own privacy policies, terms, and applicable legal obligations.

The specific third-party providers and technologies used by our website may change from time to time as we introduce, remove, replace, or update services used to operate and improve our business.

Where required by applicable law, we will take appropriate measures when engaging third parties to process personal information on our behalf.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions;
Remember preferences;
Maintain shopping cart and checkout functionality;
Understand website usage and performance;
Improve our website, products, and services;
Support security and fraud prevention;
Measure the effectiveness of marketing and advertising activities;
Support advertising, remarketing, audience measurement, and attribution;
Personalize content or experiences where applicable.

These technologies may include cookies, pixels, tags, web beacons, scripts, SDKs, APIs, local storage, and other similar technologies.

Some technologies may be operated directly by Pullix Dreams, while others may be provided or controlled by third-party service providers and platforms.

Third-party technologies may collect information about your device, browser, interactions with our website, and engagement with our content or advertisements. Depending on the service, such information may be associated with identifiers provided by the relevant third-party platform.

The third-party platforms and technologies used on our website may change from time to time. We may therefore use different providers or technologies in the future for analytics, advertising, marketing, security, functionality, personalization, or other legitimate business purposes.

You may be able to control or restrict cookies and similar technologies through your browser, device settings, or cookie-related controls made available on our website.

Where required by applicable law, we will obtain any necessary consent before using non-essential cookies or similar technologies.

Restricting or disabling certain cookies or technologies may affect the functionality or performance of the website.

5. Advertising, Analytics, and Marketing Technologies

We may use third-party services and technologies to understand website usage, measure marketing performance, deliver or evaluate advertising, understand customer interactions, and improve our products and services.

These technologies may be provided by ecommerce, analytics, advertising, social media, marketing, attribution, customer engagement, or other technology platforms.

Depending on the services in use, these providers may receive or process information such as:

Device and browser information;
IP address or similar technical identifiers;
Website interactions and pages visited;
Product views and interactions;
Shopping cart and purchase-related events;
Advertising interactions;
Referring or campaign information;
Cookies, pixels, tags, or other identifiers.

The purpose and scope of information shared with such providers will depend on the specific service and how it is configured.

We may introduce, remove, replace, or update these services from time to time as our website, marketing activities, and business requirements evolve.

Where required by applicable law, we will obtain appropriate consent before using technologies for advertising, analytics, or other non-essential purposes.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee the absolute security of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions and provide services;
Maintain appropriate business and transaction records;
Resolve disputes and enforce agreements;
Prevent fraud and misuse;
Analyse and improve our services where appropriate;
Comply with applicable legal, tax, accounting, and regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Where applicable law requires us to retain certain information for a specific period, we will retain it for the required period.

8. International Processing

Because we use third-party technology and service providers, personal information may be processed or stored outside the United Arab Emirates.

These providers may operate in different countries or jurisdictions.

Where required by applicable law, we will take reasonable measures to ensure that such processing or transfer is subject to appropriate safeguards and legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permitted;
Object to or request restriction of certain processing;
Withdraw consent where processing is based on consent;
Request information regarding how your personal information is processed.

These rights are subject to applicable legal requirements, conditions, and limitations.

To exercise a privacy-related right or ask a question about your personal information, please contact us using the details provided below.

10. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications where you have requested or consented to receive them.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to orders, payments, deliveries, complaints, or other transactions.

Providing consent to receive marketing communications is not required to purchase products from Pullix Dreams.

11. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, applications, advertising services, social media services, payment providers, delivery providers, analytics services, or other third-party technologies.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Third-party services may collect or process information in accordance with their own privacy policies and terms.

We recommend reviewing the applicable privacy policies and terms of third-party services before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, third-party providers, marketing activities, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Where appropriate, we may also provide additional notice regarding material changes.